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Top 10 Claims Adjuster Interview Questions & Answers

Claims Adjuster Interview Q&A

Before your trainee interview, become familiar with some claims adjuster interview questions and answers to position yourself as a confident candidate for the job. Below, we’ve composed 10 real world sample questions that may arise during the interview process. The questions are listed in no particular order, and some may be considered ice breakers while others display your ability to handle tough situations. Enjoy!

Top 10 Claims Adjuster Interview Questions & Answers

1. How would you deal with a hostile client who is unhappy with your assessment of the damage?

First of all, don’t let the client get under your skin. Secondly, I think that the best thing to do is to make sure that they understand what happened. Make sure that they are satisfied with the results of the inspection. Then give them some time to calm down and come back to you. Don’t try to force anything out of them. If they still want to argue, then just tell them that you cannot agree to any of their demands.

2. How do you manage stress?

Stress management is an important of managing stress. Stress may lead to depression, anxiety, panic attacks, etc. It is very important to take breaks during the day to prevent stress and maintain good health. Also, learning relaxation techniques like meditation or yoga can help reduce stress. Taking walks or going out with friends are good ways to relax.

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3. How would you approach negotiations with a client?

You must first know what type of business you’re in. If you’re a lawyer, do you represent clients who want to sue someone? Or do you represent people who want to buy products? If you’re a doctor, do you see patients who need surgery or medication?

Now, these are random examples, but the point is you’d better get educated about that particular industry before trying to negotiate a deal. You should also consider whether or not you like the person you’re negotiating with. If they seem nice and polite, then you might try to keep the conversation friendly and relaxed, while if they come off rude and abrasive, you’ll probably take their offer or leave it alone.

4. How do you feel about inspecting a site of an accident in the middle of the night?

Inspecting a scene of a fatal crash may not be pleasant at any time, but doing so in the middle of the night is especially difficult. This is because you must be extremely cautious, making sure there aren’t any hazards lurking about. You must also maintain a cool head, since emotional outbursts could worsen the situation.

In addition, you must make sure that you are well-rested before heading to a site of an accident. Finally, you must use common sense and avoid making assumptions based on faulty evidence.

5. Are you time oriented and organized?

Yes. If you need to do something in the next hour, then you should plan it out ahead of time. Also, if you want to get something done in the future, you must make sure that you save your money for that purpose. You will feel better about yourself if you know that you are responsible for things.

6. Why do you want to work as a claims adjuster?

Claims adjusting is the process of determining whether insurance companies owe money for damage done to a property, vehicle or person due to accident, fire, theft, etc. Claims adjusting involves reviewing all aspects of a claim and determining whether coverage exists.

Some common duties include: Evaluating the extent of the damage; Finding out what happened; Determining who is liable; Establishing the amount of damages owed. Most claims adjusters work for insurance companies. Insurance companies employ claims adjusters to help pay off any losses they may incur due to accidents and damages.

Long story short, if you’re interested in becoming a claims adjuster, then you should naturally enjoy helping others out of bad situations.

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7. How do you ensure accuracy in your work before submitting it?

Before submitting any work, it should always be checked and verified to make sure that there are no errors. This process involves checking the spelling, grammar, punctuation and overall style of the paper. To check these things, some software programs are available online that can be used to check papers. These programs scan the content and highlight areas that need attention. Once you have checked your paper, then you can submit it.

8. How would you describe you communication skills?

I am a people person I believe in giving a honest effort of understanding other peoples’ feelings and emotions, I like listening to what others think and share my thoughts back to them, I don’t like to be taken advantage of. I’m very caring and compassionate, I feel sorry for anyone who isn’t happy with themselves. I enjoy spending time with friends, talking, laughing and sharing stories and experiences.

9. Are you a good listener?

Being a good listener is important in many areas of life. Not only does listening help people feel better, it helps others feel they are heard. Listening allows people to express themselves. If someone tells you something they feel is important, listen carefully and respond appropriately. You may need to think about how you feel about what they say before responding.

People who talk too much tend to forget what others said, while people who don’t listen well are unable to understand what others are saying. Listen to other people and they will tell you what they need.

10. An third party disputes your estimate of their labor hours. How do you handle this situation?

There is no right answer here. The best solution is to be polite, professional, and honest. You might say something like, “We disagree with your estimate. I suggest we go over your estimate line by line.” Or, “If you don’t agree, we’ll need to discuss payment methods before we finish the job.”

If they give you trouble about the price, you can politely ask them if they would mind giving you a quote without the hourly rate. Just remember, you’re not negotiating until you’re paid!

Need More Help Becoming An Independent Adjuster or Onsite Training?

Major Adjuster’s goal is to make you a better independent insurance adjuster by providing you a unique learning experience, certified instructors, and a comfortable classroom environment. We certify and train individuals to manage all aspects of a catastrophic event.

After completion of our courses, you’ll be able to expedite the recovery process for families facing challenging times, and get them back on their feet as quickly as possible. We also aid in job placement when individuals certify through us.

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"Becoming a claims adjuster is life-changing. It's no wonder it's been a well-kept career secret for centuries. My job is easy now. It's such a lucrative career and I love helping people."
Insurance adjuster training staff
Mari Clark
Major Adjuster

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